The wire guy’s secrets: Technician declaring to work for Time Warner cable tv try telling all on Reddit

The wire guy’s secrets: Technician declaring to work for Time Warner cable tv try telling all on Reddit

Some body declaring are a period of time Warner Cable specialist try spilling methods on Reddit.

Energy Warner Cable, the second-largest carrier of television and online sites in the usa, advised Quartz that it’s exploring the postings. “We’re incapable of confirm when this people is actually an ongoing or former staff member,” a spokesman stated.

Reddit user cableguy_the began an “Ask Me Anything” (AMA) bond, publishing pictures of their ID badge and uniform as proposed proof their task. Their answers to the concerns coming in are really candid. Here are some features (typos maintained).

On Comcast’s pending purchase period Warner Cable:

We desire the merger since current group in charge will be the worst in present record. Lots of people obtaining fired because of impossible metrics. Every power is directed at support service representatives and removed from individuals who really look at the residences and fix trouble . It’s in pretty bad shape and also the company is operated like shit IMHO [in my personal humble thoughts].

Regarding tension between professionals and customer service associates:

Yea customer support reps and techs is combat a combat that nobody views. We dislike them, they dislike all of us. They determine people the issue is the equipment if it almost never are. We inform consumers to simply disregard precisely what the guy throughout the mobile claims because odds are excellent, he’s never wired a residence, strung a drop or repaired wire.

On what’s really wrong with your relationship:

Don’t think 50% of exactly what the representative in the telephone lets you know. Merely arrange the technology. Let him operate. He’s accomplished this earlier. The associate simply suggestions devices. it is almost NEVER the gear resulting in the issue.

In the information to getting blog best services:

When a tech comes ,ask for their supervisors wide variety. Tell him its not burning your but to elevate an issue. He might call their sup to make certain its cool but that can help.

On what’s preventing faster net install rates:

Frankly, basic analog cable. Required up sooo a lot data transfer . 1 channel per frequency vs connecting several wavelengths to supply 8 channels for a downstream and 4 for an upstream . If we run 100percent electronic tv.. websites gets quicker. Furthermore obstruction. If you live around a college it’s the worst . Grandma would use the woman 15 meg for email and searching but young Johnny college or university child sucks within the data transfer in the area making use of netflix and torrenting and gaming. But they pay equivalent. IMHO what might fix this will be capping facts and offering everybody uncapped speed.

On why splitting the wire hookup was an awful idea:

Putting in a splitter just to attenuate the sign is really dumb we actually have products called attenuators that do this without including unnecessary splitter. But it is true that extreme transmission is equally as worst as not enough we call that distortion

On whether this Reddit AMA will surely cost him their work:

I might become discharged depending on which grabs me. I may will also get an additional benefit the so very hard to tell making use of the method this company is organized.

How Wi-Fi indicators is unreliable, and that can become vanquished by gates and structure:

Indeed best shown. Plaster walls specially.Solid timber doors, in a cellar when the router is on the next floor or the other way around. Wi-fi are a fickle monster.

On your own “broken” wire modem:

Yea we hear this a large number. I’d state in certain seasons I might state 5percent in the modems We switched happened to be in fact defective. We do some dog and pony program and just exchange they anyhow. The problem is more often than not not machines relevant. Modems either services or they don’t. There was thus small in-between. They truly are quite simple equipment. I’ve show clients utilizing my own personal laptop computer anything operating just fine, after that turn to their particular devices and everything visits shit. They however need a brand new modem..Its insanity.

The wire guy’s secrets: Technician declaring to work for Time Warner cable tv try telling all on Reddit

Some body declaring are a period of time Warner Cable specialist try spilling methods on Reddit.

Energy Warner Cable, the second-largest carrier of television and online sites in the usa, advised Quartz that it’s exploring the postings. “We’re incapable of confirm when this people is actually an ongoing or former staff member,” a spokesman stated.

Reddit user cableguy_the began an “Ask Me Anything” (AMA) bond, publishing pictures of their ID badge and uniform as proposed proof their task. Their answers to the concerns coming in are really candid. Here are some features (typos maintained).

On Comcast’s pending purchase period Warner Cable:

We desire the merger since current group in charge will be the worst in present record. Lots of people obtaining fired because of impossible metrics. Every power is directed at support service representatives and removed from individuals who really look at the residences and fix trouble . It’s in pretty bad shape and also the company is operated like shit IMHO [in my personal humble thoughts].

Regarding tension between professionals and customer service associates:

Yea customer support reps and techs is combat a combat that nobody views. We dislike them, they dislike all of us. They determine people the issue is the equipment if it almost never are. We inform consumers to simply disregard precisely what the guy throughout the mobile claims because odds are excellent, he’s never wired a residence, strung a drop or repaired wire.

On what’s really wrong with your relationship:

Don’t think 50% of exactly what the representative in the telephone lets you know. Merely arrange the technology. Let him operate. He’s accomplished this earlier. The associate simply suggestions devices. it is almost NEVER the gear resulting in the issue.

In the information to getting blog best services:

When a tech comes ,ask for their supervisors wide variety. Tell him its not burning your but to elevate an issue. He might call their sup to make certain its cool but that can help.

On what’s preventing faster net install rates:

Frankly, basic analog cable. Required up sooo a lot data transfer . 1 channel per frequency vs connecting several wavelengths to supply 8 channels for a downstream and 4 for an upstream . If we run 100percent electronic tv.. websites gets quicker. Furthermore obstruction. If you live around a college it’s the worst . Grandma would use the woman 15 meg for email and searching but young Johnny college or university child sucks within the data transfer in the area making use of netflix and torrenting and gaming. But they pay equivalent. IMHO what might fix this will be capping facts and offering everybody uncapped speed.

On why splitting the wire hookup was an awful idea:

Putting in a splitter just to attenuate the sign is really dumb we actually have products called attenuators that do this without including unnecessary splitter. But it is true that extreme transmission is equally as worst as not enough we call that distortion

On whether this Reddit AMA will surely cost him their work:

I might become discharged depending on which grabs me. I may will also get an additional benefit the so very hard to tell making use of the method this company is organized.

How Wi-Fi indicators is unreliable, and that can become vanquished by gates and structure:

Indeed best shown. Plaster walls specially.Solid timber doors, in a cellar when the router is on the next floor or the other way around. Wi-fi are a fickle monster.

On your own “broken” wire modem:

Yea we hear this a large number. I’d state in certain seasons I might state 5percent in the modems We switched happened to be in fact defective. We do some dog and pony program and just exchange they anyhow. The problem is more often than not not machines relevant. Modems either services or they don’t. There was thus small in-between. They truly are quite simple equipment. I’ve show clients utilizing my own personal laptop computer anything operating just fine, after that turn to their particular devices and everything visits shit. They however need a brand new modem..Its insanity.

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